Local people, steady hands
Firmly Care is part of Firmly Medical Ltd. We exist to help people live well at home—through practical support, kindness and reliability across Essex.
Who We Are
Firmly Care was created to make home support feel more personal, more consistent, and less stressful. We help people stay safe and comfortable at home—whether they need companionship, help after hospital discharge, respite for family carers, live-in support, or specialist care as needs change.
We start with what matters to you: routines, preferences, culture and goals—then we design a practical plan that fits your life and adapts over time.
Our Values
Firm
Dependable, structured, safe.
Warm
Human, respectful, culturally aware.
Clear
Plain-English communication and honest pricing.
Our Mission
To deliver compassionate, effective support at home that protects dignity and independence—keeping people involved in decisions about their daily life and care, and helping families feel informed and reassured (with consent).
Leadership & Oversight
Olivia Mukasa – Founder & Nominated Individual (Strategy, governance, compliance and quality oversight)
Firmly Care was founded by Olivia Mukasa, who also serves as the service’s Nominated Individual, providing accountable leadership for quality, safety, governance and regulatory compliance.
Olivia brings a rare blend of healthcare-sector experience and senior transformation leadership gained across highly regulated Government, NHS-facing, and Life Science environments. Her career has been shaped by building trusted partnerships, improving outcomes, and delivering complex change with clarity, compassion and accountability. She is very passionate about improving her clients’ quality of life through the care and support service that Firmly Care provides.
She has worked closely with NHS and commissioning stakeholders (including CCG-facing work) and a wide range of healthcare professionals across primary and secondary care—such as consultants, specialist nurses, pharmacists and formulary teams, medicines management, procurement teams and NHS finance stakeholders. Her exposure spans across multiple disease areas, including respiratory (asthma/COPD), cardiovascular and stroke prevention, women’s health, endocrinology, critical care, urology, rheumatology/osteoporosis, pain management, and more, supporting safe patients care pathways, evidence-led decision making and collaborative working.
Alongside this, Olivia is a strategic, delivery-focused leader with experience in senior roles in national and global organisations, including government, and global pharma. She is MBA-qualified and holds various professional & practitioner Management qualifications.
What Olivia’s leadership means for clients and families
Firmly Care is built to be safe, reliable and well-led—especially when needs change. Olivia’s approach ensures:
- Clear standards and strong governance behind every service
- Robust oversight of safety, risk management, learning and improvement
- A calm, compassionate culture that values dignity, respect and consistency
- A service designed to be responsive and dependable, with transparency at its core
At Firmly Care, Olivia leads with the belief that people deserve support that is not only compassionate, but also well-organised, accountable and trustworthy—so families feel reassured, informed and supported at every step.
Phildah Molobi – Registered Manager (Clinical leadership, complex care expertise and standards)
Phildah brings 22 years of broad nursing experience across large hospital environments (private and public), including over 15 years in ICU—a background that demands precision, vigilance, and calm decision-making in high-pressure situations.
A deep ICU foundation (15+ years):
She has delivered holistic care for critically ill and high-dependency patients, including detailed systemic assessment and accurate recording, while maintaining strong safety checks and dependable routines.
Strong clinical capability and safe practice:
Her experience includes administering complex medication regimens (including IV therapies and blood products), performing invasive monitoring, and using specialist ICU equipment (e.g., ventilators, BiPAP, CPAP and other support machines).
Complex care at home (community experience):
Alongside hospital work, she has delivered complex home care in the community, supporting people with needs such as: tracheostomy care, ventilation support, cough assist, enteral feeding (PEG/PEJ/NJ), spinal injury support (including preventing autonomic dysreflexia), suprapubic catheters and nephrostomy tubes, bowel management, skin integrity care, and safe manual handling using specialist equipment.
Leadership and reassurance for families:
She has experience educating and supporting families, working within multidisciplinary teams, and coordinating safe care—bringing calm reassurance, clear communication, and dignity-first practice into every care plan.
Commitment to high standards and development:
Her professional development includes SLICE (Supporting Learning in Clinical Environment) and an ITU/ICU development programme, supporting safe practice, mentoring and continuous learning.
What this means for Firmly Care: a service guided by strong clinical leadership—particularly valuable for complex needs, changing conditions, and situations where consistency and reassurance matter most.
How We Work
Free home visit
We listen, risk-assess the home and co-create a plan.
Personalised plan
Goals, schedules, preferences, cultural needs and prompts.
Carer match
We match on skills, personality and availability.
Start care
We keep routines consistent and communicate clearly.
Review often
Monthly check-ins; adjust as life changes.
Quality & Safety
Safeguards: Enhanced DBS checks, ID badges, lone-worker protection, incident reporting, confidentiality training.
Training: Induction, shadowing, moving & handling, basic life support, food hygiene, infection prevention, dementia awareness, safeguarding (adults & children), medication awareness (for regulated activities when live).
Regulatory note: If personal care or nursing is requested, we provide this only when regulated and authorised. Until then, we focus on non-regulated support and can coordinate with trusted regulated partners as needed.
Essex
Colchester
Chelmsford
Maldon
Braintree
Witham
Brentwood
Basildon
Southend on Sea
Thurrock
Nearby villages
If you’re just outside this area, please ask we may still be able to help.
FAQ
Let’s talk about what would help at home
We’ll listen, explain options clearly, and create a plan that fits around your life.
