Contact Us

Whether you’re exploring care for yourself, a loved one, or you’re making a professional referral, our team will listen and guide you clearly. We support clients across all of Essex 24/7.

Office Hours: Mon–Fri 8am–6pm • Sat 9am–2pm

Quick Contact

Call us

0330 133 7703

For enquiries, advice, and to book a free home visit.

WhatsApp

Message us

Quick questions, availability checks, and call-back requests.

Email

hello@firmlycare.co.uk

For general enquiries and referral coordination.

Request A Free Home Visit

Tell us a little about your needs and we’ll contact you to arrange a convenient time. We’ll explain options clearly and recommend the most suitable support.

If you need urgent medical help, call 999. For non-emergency medical advice, call 111.

Making a referral?

If you’re a professional, community organisation, or family member referring someone for support, you can complete our referral form and we’ll respond promptly.

Our office

  • Firmly Care (Essex Office)
    Suite 10, The Centre, Lakes Industrial Park, Lake Road, Lower Chapel Hill, Braintree CM7 3RU

  • Office hours: Mon–Fri 8am–6pm • Sat 9am–2pm

Supporting clients across Essex

We provide care and home support across all of Essex—from towns and cities to rural villages and surrounding communities. If you’re unsure whether we cover your area, call us and we’ll confirm quickly.

FAQ

How quickly can support start?

Often within a few days for unregulated support. Hospital discharge support can be fast-tracked subject to availability.

That’s fine—tell us what’s happening and we’ll recommend the most suitable options.

Yes—if the person receiving support consents, we can keep families informed and reassured.

Let’s talk about what would help at home

We’ll listen, explain options clearly, and create a plan that fits around your life.